A company’s brand portfolio is its collection of brands, products, and services it offers customers. Managing these brands effectively requires a clear and coherent brand architecture that defines their relationships. A strong brand architecture is essential for building a successful brand portfolio and can help a company to:
- Increase brand awareness and recognition
- Build brand loyalty
- Differentiate itself from its competitors
- Drive sales and revenue
Why Is Brand Architecture Important?
Brand architecture is important because it helps to create a clear and consistent brand identity for a company. This can be helpful in a number of ways, including:
- Helping customers to understand what a company stands for
- Making it easier for customers to find the products and services they need
- Creating a sense of trust and credibility with customers
Elements of Brand Architecture
Brand architecture is a strategic framework that encompasses various crucial elements that contribute to the overall identity and perception of a brand. These elements, including brand voice, brand experience, brand promise, brand essence, and brand values, form the foundation upon which a brand establishes itself in the minds of its target audience.
Often referred to as the “soul” of a brand, Brand Essence is your brand’s core identity. Your brand essence delivers your unique value proposition, personality, and attributes. It captures the brand’s fundamental nature and why it matters to customers. While brand architecture is used primarily for internal use, this element of your brand architecture is the most customer–friendly. A brand’s essence should be distinctive, memorable, and relevant to its target audience.
These are your brand’s guiding principles and beliefs—reflecting your personality, culture, and mission. Brand Values can serve as a guide to actions and decision-making. They provide a framework for the brand to define and communicate its identity and build customer trust.
The brand promise is a commitment a brand makes to its customers and stakeholders. It represents the benefits and outcomes customers can expect from the brand and sets expectations for the brand experience. The brand promise should be specific, measurable, and deliverable. Consistently fulfilling your brand promise will help you build a long-term relationship with your customer.
Brand experience is the sum total of all customer interactions with a brand—including product quality, customer service, packaging, advertising, and more. It is proof of your brand promise. It encompasses both the tangible and intangible of your brand and shapes the perception of your brand in customers’ minds. A consistent and positive brand experience builds customer preference, loyalty and even advocacy.
Brand voice is the tone, style, and language a brand uses to communicate with its customers. It reflects the brand’s personality and values. It also establishes a consistent and recognizable tone across all channels. The brand voice should be authentic, relevant, and resonate with the target audience. When you establish a reliable brand voice, you ensure all your communications feel like they’re coming from the same source.
Types of Brand Architecture
There are several types of brand architecture, each with its own benefits and drawbacks. Here are some of the most common approaches:
- Corporate brand architecture: A single brand name is used across all products and services offered by the company, such as Google or Apple.
- Endorsed architecture: A corporate brand name is used alongside individual product or service names, such as Marriott International’s Marriott Hotels, The Ritz-Carlton, and Sheraton.
- Branded house architecture: A single brand is used across all products and services, such as Virgin or Nike.
- Hybrid brand architecture: A combination of the above approaches to suit a company’s specific needs, such as the Procter & Gamble “house of brands” approach, where each product has its own brand identity but falls under the larger P&G umbrella
Choosing The Right Brand Architecture
Choosing the right brand architecture approach depends on various factors such as industry, target audience, product range, and competitive landscape. A well-designed brand architecture can help companies create a cohesive and effective brand portfolio that drives growth, loyalty, and profitability.
By defining the key elements of the brand, we can create a brand architecture that aligns with our goals and objectives. We choose the right brand architecture approach based on various factors such as industry, target audience, product range, and competitive landscape.
Implementing Brand Architecture
Once a company has chosen a brand architecture, it is important to implement it effectively. This involves creating a brand identity for each brand in the portfolio and ensuring that all of the brands are consistent with each other. It is also important to communicate the brand architecture to customers and employees.
Maintaining Brand Architecture
Brand architecture is not a static thing. It is important to maintain brand architecture over time to ensure that it remains relevant and effective. This may involve updating the brand identity of one or more brands, or even changing the brand architecture altogether.
Key Takeaways for Building an Effective Brand Architecture
A strong brand architecture is crucial for creating a memorable and effective brand portfolio. It guides you and serves as your true north in creating every brand experience, from a national TV spot to how you answer the phone. It helps you differentiate yourself from our competitors. I help you build long-term relationships with our customers. By creating a consistent and positive brand experience across all touchpoints, we can increase customer loyalty and advocacy and ultimately drive business growth.
If you’d like to begin a no-cost, no-obligation discussion about this or anything else about your marketing, we’re here to help.
About The Frank Agency:
We’ve used our more than 40 years in business to develop two core competencies—brand positioning and digital marketing with our primary expertise in b-to-b marketing.
We’re proud to say that our longest client relationship is over 30 years. We foster these kinds of long-term relationships because our ultimate objective is to become an extension of your marketing team. Your priorities become our priorities. Your goals become our goals. And your success becomes our success.
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