Account Supervisor

Solving the intricate challenges of companies that sell though complex channels has been our focus for over 30 years. We dig deep to gain insights, then build creative solutions that employ innovative technologies to measurably grow our clients’ brands and sales.

Established in 1981, we are a fast-paced, fun advertising agency located in Overland Park, Kansas. We’re seeking an Account Supervisor to fill an important function within our agency.

To be quite frank, our Account Supervisor will benefit as a member of our team with:

  • Up to 10 paid Holidays every year to include your Birthday
  • Ample Vacation and PTO so you can keep yourself centered and focused on the important things in life
  • An inspired group of professionals that know how to secure regular success and let lose
  • Affordable tiered Medical benefit options with Prescription coverage
  • Company paid Vision plan with buy-up services
  • Widely accepted and cost effective Dental plan
  • Company paid Life/AD&D insurance with an additional Life/AD&D insurance option
  • Company paid Long-Term Disability insurance
  • Company paid Employee Assistance Program (EAP) covering legal, family planning, financial services, and emotional support
  • 401k and ESOP with company contributions
  • and…Tuition Assistance



Job Description:

Supervises account service staff in the completion of all project activities to ensure high levels of client service, project work quality and profitability.

Specific Tasks/Responsibilities:

  • Oversees the planning and execution of digital and offline marketing programs.
  • Initiates and maintains contacts and communications with assigned clients to define their need, obtain required input and develop proposals. Writes service reports as appropriate.
  • Develops client proposals and plans.
  • Creates and maintains time schedules, budgets, reports and correspondence as necessary.
  • Supervises account team in development, input, production and implementation process of client projects. Assigns project activities to staff members. Monitors progress.
  • Develops and trains staff to improve their skills and fulfill their job requirements.
  • Delivers high quality end products within the confines of the client's budget while ensuring profitability.
  • Reviews and approves client billing.
  • Abides by published billing schedules.
  • Manages digital projects.
  • Manages expenses and income for the client budget.
  • Enters all budgets into Workamajig.
  • Maintains actual-to-budget project cost history.
  • Monitors client aging reports, tracks past due invoices and collects on the invoices.
  • Manages communications between account service and all internal departments as necessary to support the efficient development, quality production and superior delivery of client projects.
  • Grows the gross income and profit for assigned clients.
  • Performs the duties of Account Executive on specific projects as assigned.
  • Travels as appropriate to support client programs.
  • Maintains the confidentiality of sensitive client information.
  • Maintains appropriate files and client service documentation.
  • Keeps abreast of changes and trends in assigned clients' industries and communications field.

Special Skills and Qualifications:

  •  A bachelor's degree in Advertising or Communications preferred.
  • A minimum of ten years’ experience in an advertising agency environment is required, preferably with accounts/client base similar to The frank Agency.
  • Excellent written and verbal communication skills, ability to work well with others and strong organizational skills are essential.
  What are you waiting for? Apply now!

This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be and accurate reflection of those principal job elements essential for making fair pay decisions about the job. The frank Agency is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.    

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