Account Representative

Solving the intricate challenges of companies that sell through complex channels has been our focus for over 30 years. We dig deep to gain unique insights, then build creative solutions that employ innovative technologies to measurably grow our clients’ brands and sales.

Established in 1981, we are a fast-paced, fun advertising agency located in Overland Park, Kansas.

Job Description:

Responsible for assisting customers in producing direct marketing pieces in an interactive environment both online and over the phone.

Specific Tasks/Responsibilities:

  • Build and maintain an effective relationship as the primary contact for assigned and prospective customers.  Resolve customer issues/problems.
  • Correspond with customers via outbound telephone and email on a daily basis.
  • Create, edit and submit marketing materials utilizing the Conduit application.
  • Make recommendations and help execute individual customer marketing plans.
  • Maintain accurate client history records.
  • Communicate customer inquiries/questions/suggestions to the appropriate person.
  • Assist in ad-hoc phone surveys (i.e. update database records, survey customers etc.)
  • Possess and promote the willingness to do whatever it takes to get the job done and done right.

Special Skills and Qualifications:

  • A minimum of one year in a customer service, sales or telesales field preferred.
  • Must have excellent telephone, interpersonal and proofreading skills.
  • Must be detail oriented
  • Strong organization skills are necessary.
  • A bachelor’s degree is preferred.

This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of those principal job elements essential for making fair pay decisions about the job. The frank Agency is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

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